frequently asked questions (FAQS)

What areas do you service?

We service the Blue Mountains and surrounding areas. If you’re unsure, just get in touch and we’ll confirm.

How do I book a service?

You can book online, call us, or request a quote through our website. We’ll confirm everything before your service.

Do I need to be home during the service?

Not always. As long as we have safe access to the areas we’re working on, you don’t need to be present.

Are you insured?

Yes — we are fully insured for your peace of mind.

What is the Roofmate Guarantee?

We stand by the quality of our work. If you’re not completely satisfied, let us know and we’ll come back to make it right.

Do you offer recurring services?

Yes — we offer scheduled maintenance plans (3, 4, 6, or 12 monthly) to keep your property looking its best year-round.

Can I lock in pricing?

Yes — customers on a recurring plan can lock in their pricing for up to 3 years.

What payment methods do you accept?

We accept all major payment methods. Details will be provided on your invoice.

Do you do Pensioners discount?

We sure do.